How to use Ameli for health insurance and reimbursements
Learn how to access your Ameli account to check health insurance reimbursements, download attestations, and manage your French social security online.
What you will learn
In this guide, you will learn how to access and use your Ameli account to manage your French health insurance. You will learn how to check if a doctor visit has been reimbursed, download official documents, and update your personal details. Ameli is the online service of the Assurance Maladie, which is the public health insurance system in France.
What you need
- A French social security number (numéro de sécurité sociale)
- A phone, tablet, or computer with internet access
- An email address linked to your Ameli account
- Your Ameli password (or your FranceConnect login)
The steps
Step 1: Download the Ameli app or open the website
On your phone, download the Ameli app from the App Store (iPhone) or Google Play Store (Android). You can also open your internet browser and go to ameli.fr.
Step 2: Log in to your account
Tap Mon compte (My account) at the top of the screen. Enter your social security number (13 digits, found on your carte Vitale or any Ameli letter) and your password. You can also tap FranceConnect to log in using your FranceConnect credentials instead.
Step 3: Check your reimbursements
Once logged in, tap Mes paiements (My payments) in the menu. This shows a list of all your recent medical expenses and how much has been reimbursed by the Assurance Maladie. Each line shows the date, the healthcare provider, the amount charged, and the amount reimbursed.
Step 4: Download an attestation
To get a proof of insurance document, tap Mes démarches (My procedures) and then tap Obtenir une attestation (Get an attestation). Choose the type of attestation you need, such as Attestation de droits (proof of rights). Tap Download and the document will be saved as a PDF on your device.
Step 5: Update your personal information
If you moved to a new address or changed your bank account, tap Mon profil (My profile). Here you can update your address, phone number, email, and bank details for receiving reimbursements. Changes usually take effect within a few days.
Step 6: Order a new carte Vitale
If your carte Vitale is lost, stolen, or damaged, tap Mes démarches and then Commander une carte Vitale (Order a carte Vitale). Follow the instructions to upload a passport photo and confirm your address. The new card will be mailed to you in a few weeks.
Step 7: Contact your local health insurance office
If you have a question that you cannot resolve online, tap Mes messages (My messages) to send a secure message to your CPAM office. You can also find your local office address and phone number under Mon organisme (My office).
Tips
- Check your reimbursements about 5 days after a doctor visit. It usually takes 3 to 7 days for the reimbursement to appear.
- Keep your email address up to date in Ameli so you receive notifications about new reimbursements and important letters.
- If you have a mutuelle (supplementary health insurance), the remaining amount after Ameli’s reimbursement is usually paid automatically by your mutuelle if it is linked.
- You can set up notifications in the Ameli app to be alerted each time a new reimbursement is processed.
Useful links
facil.guide
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Frequently asked questions
What is Ameli?
Ameli is the online platform of the French national health insurance system (Assurance Maladie). It lets you check your reimbursements, download official documents, update your personal information, and contact your health insurance office without going in person.
Is Ameli available in English?
The Ameli website and app are primarily in French. Some general information pages are available in English, but the personal account area is in French only.
I forgot my Ameli password. What do I do?
On the login page, tap Forgot your password. Ameli will send a reset link to the email address linked to your account. Follow the instructions in that email to create a new password.
Can I use Ameli on my computer?
Yes, you can access your Ameli account on a computer by going to ameli.fr and logging in. The app and website offer the same features.
What is an attestation de droits?
An attestation de droits is an official document that proves you have health insurance in France. You may need it when visiting a new doctor, starting a new job, or enrolling your children in school. You can download it instantly from Ameli.
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