Qué hacer cuando olvidaste tu contraseña
¿Bloqueado fuera de tu cuenta? Aprende a recuperar tu contraseña.
Paso 1 : Go to the login page
Open the website or app where you need to sign in. Look for the sign-in or login page where you normally type your email and password.
Paso 2 : Click “Forgot password”
Below or near the password field, you will see a link that says Forgot password? or Reset password or Need help signing in?. Click or tap on that link.
Paso 3 : Enter your email or phone number
The site will ask for the email address or phone number linked to your account. Type it carefully and click Next or Submit.
Paso 4 : Check for a recovery message
The site will send you an email or a text message with a link or a code to reset your password. Open your email inbox or check your text messages. If you do not see it, check the Spam or Junk folder.
Paso 5 : Create a new password
Click the link in the email or enter the code on the website. You will be asked to create a new password. Choose something you will remember. Type it twice to confirm, then click Save or Reset password. You can now sign in with your new password.
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Preguntas frecuentes
What if I do not remember my email address either?
Try logging in with your phone number instead. Many services like Google and Apple let you recover accounts using a phone number.
What if I do not receive the recovery email?
Check your Spam or Junk folder. If it is not there, wait a few minutes and try again. Make sure you are checking the correct email address.
How can I avoid forgetting passwords in the future?
Write your passwords in a notebook kept in a safe place at home. Or use the password manager built into your phone -- it saves and fills passwords automatically.
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