How to connect to Wi-Fi at hotels, cafes, and airports

What you will learn

In this guide, you will learn how to connect your phone to Wi-Fi networks at hotels, cafes, airports, and other public places. You will also learn how to handle login pages that sometimes appear before you can use the internet.

What you need

• Your phone (iPhone or Android)
• The Wi-Fi network name and password (ask at the front desk, check your room key card, or look for signs)

The steps

Step 1: Open your Wi-Fi settings

On iPhone, open Settings and tap Wi-Fi. Make sure the Wi-Fi switch at the top is turned on (it should be green). On Android, open Settings and tap Network and internet (or Connections), then tap Wi-Fi and make sure it is turned on.

Step 2: Find the network and connect

You will see a list of available Wi-Fi networks. Look for the name of the hotel, cafe, or airport network. It is often the name of the place, like “Hilton_Guest” or “Starbucks_WiFi.” Tap the network name to connect.

Step 3: Enter the password if asked

Some networks require a password. A box will appear asking you to type it. Enter the password carefully — it is usually case-sensitive, meaning capital and lowercase letters matter. The password is often on a card in your hotel room, on a receipt, or posted on a sign. Tap Join (iPhone) or Connect (Android).

Step 4: Complete the login page if one appears

Many public networks show a login page (called a captive portal) after you connect. This page may ask you to accept terms and conditions, enter your room number, provide an email address, or tap a button that says Connect or Accept. Follow the instructions on the screen. If the page does not appear automatically, open your web browser and try visiting any website.

Step 5: Verify you are connected

Once connected, you should see the Wi-Fi symbol at the top of your screen (it looks like a small fan or curved lines). Open your web browser and try loading a website to confirm the internet is working.

Step 6: Forget the network when you leave

When you leave the hotel or cafe, it is a good idea to forget the network so your phone does not automatically connect to it in the future. On iPhone, go to Settings, Wi-Fi, tap the i icon next to the network name, and tap Forget This Network. On Android, go to Settings, Wi-Fi, tap and hold the network name, and tap Forget.

Tips

• Do not enter banking details or passwords while on public Wi-Fi. Wait until you are on a secure network or use your mobile data.
• If the Wi-Fi asks for personal information like your email, you can use a secondary email address you do not mind sharing.
• If you travel often, consider using a VPN app for extra security on public networks.
• Some airports offer free Wi-Fi for a limited time. Look for a “Free Wi-Fi” option if you see multiple networks.

Useful links

• Connect to Wi-Fi on iPhone - Apple Support
• Connect to Wi-Fi on Android - Google Help